Curious minds seek answers, we’ve got them. Frequently Asked Questions

Yes, we include preservatives in our formulations. It's crucial for products containing water to have preservatives to prevent microbial growth. Rest assured: we only utilize natural preservatives to maintain product safety.

While we recommend consulting with a healthcare provider during pregnancy, our products don't contain prohibited ingredients. Elixir of Youth, for instance, contains a minimal amount of lavender essential oil, highly diluted in carrier oils, deemed safe for use.

At Jaara, we steer clear of synthetic fragrances, colors, and unnecessary additives. Our products derive their subtle scent and color from natural botanical and fruit extracts, ensuring a pure and authentic experience.

Exfoliation is integral to skin health, aiding in the natural cycle of cell turnover where cells continually regenerate. When using our conditioning cleanser, this process, occurring roughly every 28 days, while take place more often as a resulting of massaging your skin for a minute or two during cleansing. While it imparts a healthy glow, caution is advised to avoid over-exfoliation, as mature skin cells are more proficient at retaining moisture. Our products contain gentle actives such as willow bark extract which helps manage the oiliness of the skin. It is rich in salicin which helps gently exfoliate the skin and works to unclog and tighten pores. It stimulates skin renewal, smooths imperfections and fights blackheads and ingrown hairs.

Jaara products are formulated without harsh chemicals or harmful synthetic additives. You won't find silicone, phthalates, parabens, mineral oil, or propylene glycol in our ingredients list, ensuring a clean and safe skincare experience.

Jaara's products are formulated to be gentle and suitable for sensitive skin types, but we always recommend performing a patch test before full application.

Yes, Jaara's products are designed to be non-comedogenic and suitable for acne-prone skin. However, individual reactions may vary, so it's best to patch-test first.

No, Jaara is proud to be cruelty-free. We never test our products on animals at any stage of production.

The shelf life of Jaara's products varies depending on the formulation and packaging. Generally, our products are designed to remain stable for at least 6 to 12 months after opening.

We are committed to sustainability. Our products are packaged in recyclable materials whenever possible, and we're constantly exploring ways to minimize our environmental footprint.

While our products are generally well-tolerated by sensitive skin types, we recommend consulting with a dermatologist if you have rosacea or any other skin condition to ensure compatibility.

Yes, Jaara's products are safe for use around the delicate eye area. However, avoid direct contact with the eyes and discontinue use if any irritation occurs.

Jaara's products are formulated without common allergens such as parabens, phthalates, and synthetic fragrances. However, individual sensitivities may vary, so we recommend checking the full ingredient list before use.

Our products are designed to work together, but they are also versatile and can be seamlessly integrated into your existing skincare routine (we are not the jealous type, really). However, for optimal results, we recommend using them consistently and as directed.

Yes, our Conditioning Cleanser is suitable for acne-prone skin. It is formulated to gently cleanse without stripping the skin's natural moisture barrier, helping to prevent excessive dryness or irritation that can exacerbate acne. However, if you have severe acne or are under the care of a dermatologist, we recommend consulting with them before incorporating any new skincare products into your routine.

Our cleanser has been formulated to recondition and nourish your skin while removing impurities. It contains jojoba and grapeseed oils to replenish moisture levels, and coconut oil which is a great cleansing oil (yes coconut oil cleans). After using this cleanser/makeup remover, your skin should feel refreshed, soft and supple.

The Conditioning Cleanser moisturizes, soothes, and deeply cleanses the skin, leaving it feeling refreshed, balanced, and radiant.

The Skin Perfector offers a unique blend of benefits that distinguish it from traditional toners and primers. Combining botanical extracts with age-defying ingredients like hyaluronic acid and natural vitamin C, it balances, hydrates, and primes the skin for makeup application. Its innovative formula targets multiple skincare concerns, including fine lines, hyperpigmentation, and uneven texture, resulting in a more unified, luminous complexion with continued use.

Yes, the Skin Perfector contains ingredients that support a more even skin tone, helping to reduce the appearance of hyperpigmentation over time.

The Skin Perfector can be used both in the morning and evening as part of your skincare routine.

While the Skin Perfector does not contain sunscreen, it does not inherently increase sensitivity to the sun. However, we always recommend using sunscreen during the day for added protection. Remember to re-apply sunscreen every hour (2 hours maximum).

The longevity of the product depends on individual usage habits, but with daily use, one bottle typically lasts a few months.

Yes, you can apply makeup over the Skin Perfector once it has fully absorbed into the skin. When applying makeup over the Skin Perfector, we recommend using water-based products for best results.

While individual results may vary, many users report improvements in skin texture and hydration within a week of consistent use. For optimal results, incorporate Elixir of Youth into your daily skincare routine and be patient as your skin undergoes its rejuvenation process.

Absolutely! Elixir of Youth is versatile and can be applied to areas beyond the face, including the neck, décolletage, and hands. Extend the benefits of its anti-aging properties to these areas for comprehensive skincare.

Our exclusive formula synergizes botanical extracts, anti-aging oils and actives, all chosen to provide deep hydration and nourishment. This potent blend combines the antioxidant properties of CoQ10 with the hydrating effects of hyaluronic acid to protect and rejuvenate the skin. Despite its richness, the elixir penetrates seamlessly, leaving skin supple and rejuvenated without greasiness.

Yes, Elixir of Youth can complement professional treatments by supporting skin resilience and aiding in the recovery process. Its replenishing properties help soothe and hydrate the skin, promoting faster healing and enhancing the effects of professional procedures.

Designed with gentle, non-comedogenic ingredients, Elixir of Youth is suitable for acne-prone and rosacea-affected skin. Its lightweight yet nourishing formula provides essential hydration without clogging pores or causing irritation, making it suitable for a variety of skin concerns.

Orders are typically processed and shipped within 2-3 business days after they are received. Once your order has been shipped, you will receive a confirmation email with tracking information.

We primarily ship to Canada and the United States, with select international shipping available. Shipping costs and delivery times may vary depending on the destination. If you reside outside of Canada and the United States, please contact us directly to inquire about shipping availability to your country.

International orders may be subject to additional taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

Yes, once your order has been shipped, you will receive a tracking number via email that you can use to track your package online.

If you haven't received your order within the estimated delivery time, please contact our customer service team at orders@jaaraskincare.com with your order number, and we will assist you in tracking down your package.

We offer refunds for unopened and unused items purchased on our website, excluding any delays or holds caused by customs or unclaimed packages. Requests for returns must be made within 30 days from the date of order shipment. Once we receive and inspect the returned products, refunds will be processed within 5 business days, excluding shipping costs. Customers are responsible for return shipping fees, except when the product shipped is different from what was ordered.

If you need to modify or cancel your order after it has been placed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but once an order has been processed and shipped, we may not be able to make changes.

Absolutely! We're delighted to offer gift wrapping services and personalized messages for your orders. Simply email us at orders@jaaraskincare.com to let us know and we'll take care of the rest, ensuring your gift is beautifully wrapped and accompanied by your heartfelt message.